π Shipping & Return Policy
We currently ship within the United States, Canada, the UK, and select European countries.
π¦ Returns & Exchanges
- Email Us: To initiate a return, please contact our team at info@calmea-us.com.
- Unopened Items: Returns are accepted for unopened items in their original condition.
- Opened Items: For hygiene reasons, we cannot accept returns on opened products, sale items, or gift cards.
- Return Approval: You will receive confirmation and return instructions from our team within 5 business days of your request.
β Frequently Asked Questions (FAQ)
Q: How soon should I request a return?
A: Return requests must be made within 5 business days of receiving your order. Once approved, the product must be shipped back within 7 days.
Q: Can I return an opened product?
A: No. Due to hygiene concerns, opened or used items are not eligible for return. Only sealed and unused products qualify.
Q: I received a free gift. What if I return my order?
A: If returning an item that came with a promotional gift, the gift must also be returned. If not, its value may be deducted from your refund.
Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility, unless the product was defective, incorrect, or damaged during shippingβin which case we will cover the return shipping.
Q: When will I receive my refund?
A: Refunds are processed to your original payment method within 7-14 business days after we receive and inspect the returned item(s). Depending on your bank, the full process may take up to 30 days.
Q: I want to change or cancel my order. What should I do?
A: If your order hasn't shipped yet, email us immediately to request changes or cancellation. Once in transit, cancellations may no longer be possible.
Q: My product arrived damaged. What should I do?
A: Please take clear photos of the damage and contact us via email or our return form. We'll promptly assist with a replacement or refund.